Resolving Conflict

A practical management development module to help managers address conflict, mediate disputes, and maintain healthy working relationships

Resolving Conflict is a comprehensive digital learning module designed to help managers recognise, address, and resolve conflict effectively in the workplace. The course explores why conflict arises, how people typically respond to it, and what managers can do to prevent disagreements from escalating into damaged relationships, poor performance, or bullying.

Focused on real workplace situations, this module equips managers with structured, practical techniques to handle conflict calmly, fairly, and confidently.

This module is ideal for managers, supervisors, and team leaders.

Why L&D Teams Choose This Module

✔ Fully SCORM-compliant and ready to upload
✔ Strong focus on practical conflict resolution skills
✔ Scenario-based learning grounded in real workplace situations
✔ Supports healthy team dynamics and psychological safety

What’s Included in the Module

Learners gain a deep understanding of conflict and how to manage it effectively, including:

• What workplace conflict is and why it matters
• Common causes of conflict at work, such as:
  • Poor communication
  • Clashing personalities and working styles
  • Competing needs or interests
  • Different values
  • Ambiguity in roles and expectations
  • Performance issues
• How people typically respond to conflict:
  • Avoiding
  • Appeasing
  • Competing
  • Bargaining
  • Collaborating
• When each conflict response is appropriate or unhelpful
• The manager’s role in preventing and addressing conflict early
• A clear six-step process for mediating conflict between employees
• Best practices for acting as a neutral mediator
• How to prepare for mediation and set effective ground rules
• Techniques for facilitating productive conflict conversations
• How to deal with frustrated or angry employees
• Practical steps for de-escalating tense situations
• A manager’s guide to recognising and addressing abusive behaviour
• Preventing workplace bullying and promoting respectful behaviour
• Knowing when and how to escalate issues appropriately
• Scenario-based activities and knowledge checks throughout

Key Features

✓ SCORM-compliant
✓ Scenario-based and interactive learning
✓ Practical mediation and communication tools
✓ Clear, structured frameworks
✓ Plain-English, manager-focused content
✓ Suitable for management development and compliance programmes

Handle Conflict with Confidence and Fairness

Resolving Conflict helps managers move from avoiding difficult conversations to addressing issues constructively and early. By building confidence, empathy, and structure, this course supports healthier teams, stronger relationships, and more productive workplaces.

Delivered in a ready-to-deploy digital format, this module fits seamlessly into management development pathways, leadership programmes, and workplace wellbeing initiatives.